With the prevalence of the Covid-19 pandemic and the resulting disruptions and cancellations of postal delivery services around the world, we, unfortunately, can no longer guarantee any postal/courier deliveries - or - be held responsible for any delays and/or damages of whatever nature, you may suffer as a result hereof. We may, but solely at our own discretion, refund or replace such parcels without altering the terms of this notice in any way.
Please Note: we cannot guarantee Courier deliveries to Countries that may have strict protocols in place, or Courier for Products that require a script. These orders will be at your own risk and will only be replaced (via airmail) if the original order gets returned to us.
- We have partnered with DHL to courier our shipments worldwide.
- Merchandise will be securely packed in padded envelopes and handed to the courier within 1 working day of your order.
- Your waybill number will be available upon email request, for you to Track & Trace.
- Courier delivery can be expected between 7 - 10 working days.
- If your parcel has not been delivered within 15 working / office days, as a result of our negligence, we will immediately ship a free replacement.
- The price listed on the commercial invoice, attached to your envelope, will list a selling price excluding the shipping fee.
- The shipping cost (for courier) is only for 2 or less items.
- Unfortunately due to certain regulations we cannot ship to various countries via our courier option. We can however still use regular airmail.
- We are not responsible for any Custom Fees incurred.
- Any orders for 3 or more will be sent on subsequent days to avoid being seen by Customs as Bulk Deliveries.
- Merchandise will be packed and posted in unmarked padded envelopes.
- All envelopes will be mailed using recorded / registered airmail.
- Deliveries within the UK and some parts of greater Europe should arrive within 4 to 5 weeks. Deliveries to all other destinations may take longer.
- Airmail shipping cost is already included in the selling price.
- We will, at our own discretion, replace and repost any parcel, deemed to be damaged or gone missing, as a result of our negligence.
Please note that some countries do not accept courier deliveries. In these cases we shall courier to the UK and send on via Royal Mail from there where possible. The list of countries that we simply cannot courier to shall be updated periodically as we get more information.
AUSTRALIA/SOUTH AFRICA - Unfortunately we cannot ship to these countries at all.
Unfortunately, Courier items sent to certain Countries, are being returned by Customs. We can only offer Airmail shipping at the moment. If you are unsure, please email us to confirm.